Crosland Apartments Division Wins 2002 National Multifamily Customer Service Award

Charlotte, N.C. (March 11, 2003) – Crosland, one of the Southeast’s leading, diversified, privately held real estate companies, announces it has received the National Multifamily Customer Service Award for Excellence from Los Angeles-based CEL & Associates, the nation’s largest surveyor of tenant satisfaction within the multifamily real estate industry.

The award was created to recognize and honor those real estate companies whose management performance and commitment to quality of service are considered to be "best in the industry." Also called the "A List," award recipients are those real estate firms achieving the highest level and quality of service as rated by their tenants.

According to Jud Little, president of Crosland’s Apartments division, "We are pleased to win this national award for customer service another year. Achieving outstanding customer service is critical to our success."

In 2002, over 3,500 multifamily properties, encompassing nearly 800,000 units, participated in the "A List" Award program. Tenants from these properties were surveyed regarding their satisfaction with the property and the survey results were used to determine the eventual winning firms.

"The entire Crosland team is to be commended on their commitment to customer satisfaction," stated Christopher E. Lee, president and CEO of CEL & Associates. "As an "A List" Award recipient, they have provided a level of service that is among the best in the nation."

CEL & Associates is a client-first real estate consulting organization solving problems for owners, operators, investors or management who are unable or unwilling to solve and/or provides solutions, processes and programs that make money for its clients. The company specializes in four areas including strategic planning, compensation, performance improvement and customer satisfaction surveys. CEL & Associates is the nation's largest surveyor of client, customer, tenant, resident and employee satisfaction, and have conducted over 1,000,000 surveys. For more information, visit www.celassociates.com.